Terms Of Service – uredden.com

Headquartered in Hong Kong, SOLARTAR LIMITED (hereinafter “we,” “us,” or “our”) operates a global e-commerce platform (hereinafter “the Platform”) offering clothing and related products. By accessing, browsing, or using the Platform to make purchases, you (hereinafter “you” or “user”) agree to comply with and be bound by these Terms of Service.

1. Eligibility & Account Responsibility

To use our services, you must be at least 18 years old or have the legal capacity to enter into binding contracts in your jurisdiction. If you create an account on the Platform, you are responsible for maintaining the confidentiality of your login credentials (e.g., username, password) and for all activities conducted under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activities.

2. Product Information & Orders

We strive to provide accurate and up-to-date product descriptions, including details on size, color, material, and pricing, on the Platform. However, we do not warrant that all information is error-free—occasional discrepancies (e.g., typographical errors, stock shortages) may occur. When you place an order, you submit a binding offer to purchase the selected products. We reserve the right to accept or reject your order (e.g., if products are out of stock, pricing is incorrect, or we suspect fraud). You will receive an email confirmation once your order is accepted, and a second notification when your order is dispatched.

3. Payment Terms

All payments made through the Platform must be via our supported payment methods (e.g., credit cards, PayPal, bank transfers). You confirm that the payment information you provide is accurate and that you have the authority to use the selected payment method. We do not store sensitive payment details (e.g., full credit card numbers)—these are processed securely by third-party payment service providers compliant with international security standards (e.g., PCI DSS). Prices listed on the Platform are in USD unless stated otherwise and do not include customs duties, taxes, or shipping fees (except for orders eligible for free shipping, as specified in our Shipping & Delivery Policy).

4. Returns & Refunds

Our return and refund policies are detailed in a separate document (see “Return Policy” on the Platform), which is incorporated into these Terms of Service. In summary, eligible items (unused, in original packaging with tags intact) may be returned within 30 days of delivery. Refunds will be processed to your original payment method within 5–7 business days after we inspect and approve the returned item. Customized or final-sale products are non-returnable. For questions about returns, contact us at [email protected].

5. Limitation of Liability

We shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of profits, loss of data) arising from your use of the Platform, including delays in delivery, product defects, or account-related issues, except where such liability is mandatory under applicable law (e.g., for personal injury caused by our negligence). Our total liability for any claim related to these terms shall not exceed the total amount you paid for the specific product or service in question.

6. Modification of Terms

We may update these Terms of Service periodically to reflect changes in laws, business practices, or platform features. All updates will be posted on the Platform with a revised “Effective Date” at the top of this document. Your continued use of the Platform after the effective date of the updated terms constitutes your acceptance of the changes. We recommend reviewing these terms regularly.

7. Contact Information

For questions, concerns, or disputes related to these Terms of Service, please contact our customer service team via email at [email protected]. We aim to respond to all inquiries within 24–48 business hours (excluding Hong Kong public holidays).