Beautiful Plants For Your Interior
Shipping & Delivery
At SOLARTAR LIMITED, we are passionate about bringing our curated collection of clothing, footwear, and accessories to your doorstep, no matter where you are. We understand that receiving your order in a timely and secure manner is a crucial part of your shopping experience. To ensure clarity and transparency, we have outlined our shipping and delivery procedures below, covering everything from global dispatch to after-sales support.
1. Global Shipping & Order Processing
We are proud to offer international shipping to a wide range of countries across the globe. During checkout, you can enter your destination country to confirm service availability and see accurate shipping costs.
- Order Processing: All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). This is the time it takes for our warehouse team to carefully pick, quality-check, and pack your items. You will receive an order confirmation email once your purchase is complete. Please note that orders placed after 11 AM local time on a Friday or during a weekend/holiday will begin processing on the next business day.
- Delivery Timelines: The estimated delivery times provided below commence from the moment your order is dispatched from our warehouse, which you will be notified of via a shipping confirmation email.
2. Multiple Shipping Options & Delivery Timelines
To cater to your needs, we offer a variety of shipping methods. The options available at checkout will depend on your delivery location and the size of your order.
| Shipping Method | Service Description | Estimated Delivery Time (After Processing) | Best For |
|---|---|---|---|
| Standard Economy | A cost-effective solution, often handed to your local postal service for final delivery. Tracking may be limited. | 15 – 30 Business Days | Budget-conscious shoppers without urgent needs. |
| Express Courier | A reliable, fully-tracked service provided by our global courier partners (e.g., DHL, UPS, FedEx). | 7 – 14 Business Days | Most customers seeking a good balance of speed and cost. |
| Priority Express | Our fastest premium service. Includes expedited handling and prioritized customs clearance. | 3 – 7 Business Days | Urgent orders and customers who require guaranteed fast delivery. |
Please note: These are estimates and not guarantees. Delays can occasionally occur due to factors beyond our control, such as weather, customs inspections, or local carrier disruptions.
3. Transparent Costs & Fees
We believe in transparent pricing with no hidden surprises.
- Shipping Cost Calculation: The shipping fee is automatically calculated at checkout based on your delivery address, the total weight of your order, and the shipping method you select.
- Free Shipping Promotion: We frequently offer Free Standard Economy Shipping on all orders that meet a specified minimum purchase amount. Details of any ongoing promotion are clearly displayed on our website.
- Import Duties & Taxes: For international orders, please be aware that your purchase may be subject to import duties, taxes, and other fees levied by the destination country once the shipment arrives. These charges are the customer’s responsibility. We have no control over these costs and cannot predict what they may be. We recommend contacting your local customs office for more information.
4. Order Tracking & Communication
We keep you informed every step of the way.
- Shipment Confirmation: Once your order leaves our fulfillment center, you will receive a shipping confirmation email. This email will contain your unique tracking number and a direct link to the courier’s tracking page.
- Real-Time Updates: You can use this tracking number to monitor your package’s journey in real-time, from its initial dispatch to its final out-for-delivery status. For Express and Priority shipments, you will often see detailed scans, including customs clearance updates.
5. Secure & Sustainable Packaging
We are committed to delivering your items in perfect condition while minimizing our environmental impact.
- Product Protection: Every item is carefully inspected and folded or packed using acid-free tissue paper. Footwear is placed in its original box with stuffing to maintain its shape.
- Durable Outer Packaging: The product is then securely placed in a high-quality, recyclable cardboard shipping box. We use biodegradable paper-based cushioning or recycled air pillows to prevent movement and damage during transit.
- Brand Experience: Your package is sealed to ensure its contents remain secure and protected from the elements until it arrives with you.
6. Delivery Guarantee & Customer Support
Your satisfaction is our priority.
- Failed Delivery Attempts: If a delivery attempt is made and you are unavailable, the courier will typically leave a notice with instructions on how to reschedule delivery or pick up the package from a local depot. It is the customer’s responsibility to follow these instructions.
- Lost in Transit: If your tracking information has not updated for an unusually long time, or if the package is confirmed as lost by the shipping carrier, we will launch a full investigation. If the parcel is deemed lost, we will, at your discretion, either issue a full refund or ship a replacement order at no extra cost.
- Incorrect/Incomplete Address: Please double-check your shipping address before completing your order. We are not liable for packages shipped to an incorrect or outdated address provided by the customer. If a package is returned to us due to an incorrect address, reshipping costs will be the customer’s responsibility.
Thank you for choosing SOLARTAR LIMITED. We appreciate your trust and look forward to serving you.