Privacy Policy

Headquartered in Hong Kong, SOLARTAR LIMITED (hereinafter “we”) is committed to protecting the privacy and personal data of users (hereinafter “you”) who use our global e-commerce platform. This policy explains how we collect, use, store, and disclose your personal information, in compliance with the Personal Data (Privacy) Ordinance of Hong Kong and international data protection standards.​

1. Information We Collect​

We may collect two types of information:​

  • Personal Identifiable Information: Including your name, email address, phone number, shipping/billing address, payment details (e.g., credit card information, which is processed by third-party payment providers without being stored by us), and account login credentials.​
  • Non-Personal Information: Such as your browsing history, device type, IP address, and interaction data with our platform (e.g., products viewed, search queries), which is collected anonymously to improve user experience.​

2. Purpose of Use​

Your personal data is used solely for the following purposes:​

  • Processing your orders (e.g., confirming purchases, arranging shipping, and issuing invoices);​
  • Providing customer support (responding to inquiries, handling returns, and resolving issues);​
  • Sending service-related updates (e.g., order status, delivery notifications) and personalized product recommendations (with your consent);​
  • Enhancing platform security, preventing fraud, and complying with legal obligations (e.g., tax and customs requirements).​

3. Data Protection & Disclosure​

We implement strict technical and administrative measures to protect your data from unauthorized access, loss, or misuse (e.g., encryption, secure servers, and limited employee access). We will never sell or rent your personal information to third parties. Disclosure is only made to trusted partners (e.g., courier services, payment processors) who assist in our services, and these partners are bound by confidentiality agreements.​

4. Your Rights​

You have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact our data protection team via [email protected]. You may also opt out of non-essential communications (e.g., marketing emails) by adjusting your account settings.​

5. Policy Updates​

We may update this privacy policy periodically. Any changes will be posted on our platform, with an updated effective date. By using our services, you acknowledge that you have read and understood this policy.